Frequently Asked Questions (FAQ) — B2B Marketplace
General Questions
What is this marketplace?
This platform is a global B2B marketplace connecting buyers, suppliers, manufacturers, exporters, wholesalers, and distributors across multiple industries.
Who can use the marketplace?
Manufacturers, trading companies, wholesalers, exporters, distributors, retailers, hospitals, clinics, laboratories, veterinary businesses, and bulk buyers can all use the platform.
Is registration free?
Yes, basic registration for buyers and suppliers is free.
How do I create an account?
Click the Sign Up/Register button and complete the registration form with your business details.
Can I list products for free?
Yes, suppliers can add products depending on their membership plan and marketplace policies.
Buyer FAQs
How do I search for products?
Use the search bar and category filters to find products, suppliers, and manufacturers.
Can I request bulk quotations?
Yes. Buyers can submit RFQs (Request for Quotations) to receive offers from multiple suppliers.
How do I contact suppliers?
You can contact suppliers through:
- inquiry forms
- RFQ system
- private messaging
- email communication
Are prices negotiable?
Yes, most B2B orders support price negotiation depending on quantity and supplier terms.
Can I buy internationally?
Yes, international trade and export orders are supported by many suppliers.
How do I verify suppliers?
Check:
- company profile
- certifications
- product listings
- business details
- response rate
- reviews and ratings
Supplier FAQs
How do I become a supplier?
Register an account and apply as a vendor/supplier through the vendor dashboard.
How do I add products?
Suppliers can upload products from the dashboard including:
- images
- pricing
- descriptions
- specifications
- MOQ
- shipping details
Can I receive RFQs from buyers?
Yes, suppliers can receive and respond to RFQs directly from buyers.
How do I manage orders?
Orders can be managed from the vendor dashboard including:
- order status
- invoices
- shipping
- customer communication
Is there a vendor subscription plan?
The marketplace may offer free and premium vendor membership plans with additional features.
Shipping & Payments
What payment methods are supported?
Supported payment methods may include:
- bank transfer
- PayPal
- Stripe
- credit/debit cards
- local payment gateways
Who handles shipping?
Shipping terms depend on the supplier and negotiated agreement between buyer and seller.
Are international shipping options available?
Yes, many suppliers provide worldwide shipping and export services.
Can shipping costs be negotiated?
Yes, shipping costs and Incoterms are usually negotiated directly with suppliers.
RFQ (Request for Quote) FAQs
What is an RFQ?
An RFQ allows buyers to request quotations from multiple suppliers for bulk or custom orders.
How do I submit an RFQ?
Open the RFQ form, enter your requirements, quantity, specifications, and submit the request.
Can multiple suppliers respond to my RFQ?
Yes, multiple suppliers can send quotations and offers.
Are RFQs private?
Depending on marketplace settings, RFQs can be public or private.
Product & Order Questions
What is MOQ?
MOQ stands for Minimum Order Quantity required by the supplier.
Can I request custom manufacturing?
Yes, many suppliers offer OEM and ODM manufacturing services.
How do I track my order?
Order tracking depends on the supplier and shipping provider.
What if I receive damaged products?
Contact the supplier immediately and provide photos and order details for resolution.
Account & Security
How do I reset my password?
Use the “Forgot Password” option on the login page.
Is my information secure?
The platform uses security measures to protect user data and transactions.
Can I delete my account?
Yes, users may request account deletion according to marketplace policies.
Technical Support
How do I contact support?
You can contact support through:
- contact form
- live chat
- support ticket system
Why is my product not appearing?
Possible reasons include:
- pending approval
- missing information
- policy violations
- incomplete product data
How long does product approval take?
Approval time depends on marketplace moderation policies.